Frequently Asked Questions
Ordering Related
How do I place an order?
To place an order on Dazia.in, visit their website and select the items you wish to purchase. Add them to your bag by clicking " Add to Bag " option and proceed to checkout, where you'll enter your shipping and payment details to complete the order.
What payment methods are accepted?
We accept various payment methods, including credit/debit cards, net banking, and digital wallets. You'll find these options available during the checkout process.
Can my jewelry be resized?
Contact customer service to inquire about resizing options.
Is it safe to order on Dazia.in?
Ordering on Dazia.in is absolutely safe and secure, as we employ secure encryption methods to protect your personal and financial information.
Can I include a personalized gift message with my purchase?
Yes, you can include a personalized gift message with your purchase.
When you purchase, add the gift specifications via the Contact Us page.
What if I need extra help or advice about my purchase?
There’s no question too small or request too big for Dazia Client Care.
You can contact us here.
Are prices on Dazia.in subject to change?
Prices at Dazia may be subjected to change. It's a good idea to check our website for the most up-to-date pricing information.
Jewelry Care
How do I care for my jewelry?
To keep your jewelry looking its best, we recommend the following care instructions:
- Avoid exposure to chemicals such as chlorine, perfumes, and cleaning agents.
- Remove jewelry before bathing, swimming, or engaging in physical activities to prevent scratches and impacts.
- To clean your jewelry, use a soft, lint-free cloth. For sterling silver pieces, a silver polishing cloth can be used to maintain the shine.
- It's best to store your jewelry in a dry, air-tight container when not in use.
How should I store my jewelry?
- It's best to store your jewelry in a dry, air-tight container when not in use.
How can I check on the status of my repair?
For inquiries regarding the status of your repair, kindly reach out via email at care@dazia.in or visit Contact Us
Return, Repair and Warranty
What is your No Questions Asked return policy?
Contact us via email at care@dazia.in or visit Contact Us
• Return or exchange request will be accepted within 30 days of purchase.
• The jewelry must be accompanied by all original packaging. This is inclusive of the Dazia boxes, envelopes and cards.
• Personalized items with engraving, etching, embossing, and other services may not be returned or exchanged.
Can I exchange the product if I don't like it with some other product?
We understand that preferences may vary, which is why we offer exchanges for a different item if you're not satisfied with the jewellery, received a faulty product, or received an incorrect item within 30 days of delivery. Your satisfaction is our priority!
Please note that in the event of an exchange, any price differences will be collected or refunded to you, as the case may be.
In how many days will my return be picked up?
It will be picked up within 2-3 working days.
When will I get my refund for returned order?
Refunds for returned orders typically process within 7 - 10 working days for the refund amount to reflect in your source account.
